The K&S Facilities Management Ltd Reactive and Compliance Helpdesk Service is operated and managed during the hours of 08:00 – 17:30 by the Property Support Helpdesk Team.
This service is tailored for any ad-hoc maintenance and property requirements from schools where they require any immediate support.
The team will then liaise with approved contractors to attend the specific school to, and all services are logged in accordance with our set Key Performance Indicators. The Helpdesk team will manage all reactive and emergency maintenance calls.
They will instruct contractors promptly and will make follow-up calls to the Client to ensure that any work has been carried out to their satisfaction.
The Helpdesk will liaise with all parties to ensure that the delivery of any maintenance works is timely and has the minimum impact on the day-to-day activities of the School or college.
On the same day as Job Sheets are placed with contractors, the Helpdesk will send a copy to the Client for audit and accounting purposes.
The Helpdesk will maintain a log of all reactive maintenance callouts that can be forwarded to the Client upon request. A copy of the maintenance log will be provided to the Client at each on-site visit, if applicable.
